Privacy Policy

At Hearth & Hammer LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.hammerandhearthnc.com (the "Site") and utilize our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

​

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, fill out a form, request a quote, schedule a service, subscribe to our newsletter, respond to a survey, or interact with other activities, services, features, or resources we make available on our Site.

​

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, physical address.

• Service Information: Details about the services you request, your property information relevant to the service (e.g., type of home, specific repair needs).

• Payment Information: If you make a payment through our site, we may collect payment details (though typically processed by a third-party payment processor, and we do not store sensitive payment card information on our servers).

• Communication Information: Records of your correspondence with us, including emails, messages, and phone calls.

• Technical Data: Information your browser sends whenever you visit our Site, such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To fulfill your service requests, schedule appointments, send service reminders, and manage your account.

• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.

• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional materials, special offers, or other information about our services.

• For Analytics and Website Improvement: To analyze website usage, track trends, and gather demographic information for internal business purposes, to improve our Site, services, and marketing efforts.

• To Comply with Legal Obligations: To meet legal, regulatory, or compliance requirements.

​

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

​

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

​

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

​

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. Examples include:

• Payment processors

• CRM software providers

• Email marketing services

• Website hosting providers

• Analytics providers
   

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

​

5. Your Rights Regarding Your Information

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal data we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal data we hold about you.

• Deletion: Request that we delete your personal data under certain circumstances.

• Object to Processing: Object to our processing of your personal data for certain purposes.

• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

 

To exercise any of these rights, please contact us using the contact information provided below.

​

7. Changes to This Privacy Policy

Hearth & Hammer LLC has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

​

8. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

​

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Hearth & Hammer LLC
1100 Wake Forest Road

Raleigh, NC 27604
919-228-9403
hello@hearthandhammernc.com
www.hearthandhammernc.com